Customer Portal App
The Customer Portal App serves as a vital resource within the briefing center space for attendees to learn about the center, speakers, agenda, solutions, and most importantly, facilitating feedback. I worked on crafting a redesigned interface that would provide our clients with another option for their style preferences, while still retaining the app’s core functionality. Additionally, as part of the development of the Nexus Hub Engagement Platform, I designed the user experience and interface of the integrations that would enable content management and personalization of the Customer Portal App.
Client Personalization
Along with a redesigned interface option, we wanted to allow for greater control over styling the Customer Portal App, this includes colors, fonts, icons, buttons, border radius, opacity, backgrounds, and more. The ability to control which pages and messages will be available to attendees based on the briefing state (pre, during, and post) was also introduced within the Nexus Hub Engagement Platform.
Feedback Focused
Gathering feedback is essential for briefing managers, as the insights collected from attendees reveal the effectiveness of speakers, presentations, and demonstrations. This valuable data not only helps assess the success of the briefing program but also justifies its costs, potentially leading to increased budgets for future enhancements.
Since this feature was of utmost importance, the feedback mechanism was integrated throughout multiple areas of the app, ensuring that attendees can easily share their thoughts and experiences.
Since this feature was of utmost importance, the feedback mechanism was integrated throughout multiple areas of the app, ensuring that attendees can easily share their thoughts and experiences.
